Since 2025, Duronto IT has grown and provided services to customers globally.
If you are unhappy with any aspect of our service, please contact our billing department who will attempt to rectify the situation. If the problem cannot be fixed and you are unhappy with the service you are entitled to a refund within 30 days. There are no refunds past the 30 day period.
Only first-time accounts are eligible for a refund. For example, if you have had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
If you want a refund for your service then you must cancel the service from our client dashboard and open or create a ticket on the billing department from our client dashboard. We will make your refund within the next 7 business days.
Please note that bKash charges or gateway charges are not refundable. So we will deduct the gateway charge from your full amount. In case you are asking for a refund using bKash, we will also deduct bKash send money charge. We currently offer refund using bKash, Rocket and DBBL fund transfer and PayPal only. You must provide us the selected gateway method when you ask for a refund.
No refunds are provided for VPS Hosting under any circumstances.
Refund or balance withdrawal request is not applicable for domain reseller accounts. You must use the credit to register or renew domains. You can transfer your domain to another company if you are unhappy with our services.
If you change your mind or are not happy with your SSL certificate we will make a full refund if you contact us within 14 days of purchase. Payments are refunded for any reason — it may be that you do not want it, want to change it or whatever, it does not matter, refunds are always given. There are no refunds past the 14 day period. Only first-time accounts are eligible for a refund.
No refunds are provided for Dedicated Servers under any circumstances.
Refunds are not available for .COM, .NET, .ORG or any other domain names, Domain Transfer In fees, Domain Transfer Out fees, or any other products or services provided by Duronto IT through other companies.
No refunds will be made if we suspend or terminate your hosting or other services due to violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights.
No refunds are provided for Web Design services under any circumstances.
Credit on your account cannot be refunded and must be used for purchases and renewals. Setup fees are non-refundable. Payment gateway fees such as bKash fees (2% bKash charge and for case of send money Tk5) are non-refundable.
It is important to understand that a refund can only be requested by the owner of the account, using the same email address that you purchased it with.
Payments can be refunded to PayPal, DBBL fund transfer, bKash and Rocket or to your account balance in our system so that you can use it to purchase other products in the future. You have to open a support ticket under the billing department to submit a refund request. Refund will be made within 7 business days from refund request submission.
Please note that you must cancel your service before submitting a refund request. Go to Services > My Services. Select or click to open the service that you want to cancel. From the left-hand side "Action" Tab click "Request Cancellation" button to cancel the service.